Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Delivery times vary depending on your location. Most orders are processed within 1-2 business days, with standard shipping taking 2-5 business days.
Do you offer international shipping?
Yes, we ship worldwide. Delivery times and costs depend on the destination.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking link via email.
What if my order hasn’t arrived?
If your order is delayed, please check the tracking information first. For further assistance, contact us.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery, provided items are unused and in original packaging.
How do I return an item?
Start a return by visiting our Returns Center. Follow the instructions and include the return form with your package.
When will I get my refund?
Refunds are processed within 5 business days after we receive your return.
Product & Sizing
How do I choose the right size?
Refer to our size guides for accurate measurements. If unsure, reach out for advice.
Are your products authentic?
Yes, we only stock genuine products from trusted brands.
Payments & Discounts
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options.
How do I use a discount code?
Enter your code at checkout under “Promo Code” before payment.
Why isn’t my discount code working?
Check the terms and expiry date. If issues persist, let us know.
Account & Website
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.
Why can’t I access my account?
Ensure you’re using the correct email and password. If problems continue, contact support.
Do you have a loyalty program?
Yes! Join our stirlingsportsnz.com program for exclusive benefits.
Other Questions
Do you offer gift wrapping?
Currently, we don’t provide gift wrapping, but you can add a gift note at checkout.
Can I change or cancel my order?
If your order hasn’t shipped, we may be able to modify it. Contact us immediately for assistance.
For any other questions, visit our Help Center or get in touch.