Returns & Exchanges
At stirlingsportsnz.com, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with our returns and exchanges policy.
Returns Policy
You may return most unused items within 30 days of delivery for a refund or exchange, provided they are in their original condition with tags attached. Some exclusions may apply, including clearance items or products marked as “final sale.”
How to Return an Item
- Start Your Return – Visit our website and follow the returns process.
- Pack Your Item – Ensure the product is in its original packaging with all tags and labels intact.
- Send It Back – Once your return is approved, you’ll receive instructions on how to return your item.
Exchanges
If you need a different size or color, the fastest way is to return the original item for a refund and place a new order.
Refunds
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Clearance or sale items marked as “final sale”
- Used or damaged items
Need Help?
If you have any questions about returns or exchanges, please contact our customer service team for assistance.
For full details, please refer to our Returns Policy.